Triage unanswered Google reviews and draft replies for approval
A prioritized list of unanswered reviews with themed reply drafts, published only after you approve each one.
When to use it
When Google reviews for a location are piling up unanswered and you need to reply quickly without sounding generic.
What you get
A prioritized table of unanswered reviews with a theme and a draft reply each, plus a note on the most common complaint, with replies posted only after your approval.
Does it change anything in my account?
Only with your approval. The assistant first shows a preview of every change and waits for your go-ahead.
Works with
Business Profile
Fill in before sending
[location name][customer service contact]
Pull the Google reviews for [location name] from the last 60 days. Focus on the ones that are still unanswered.
Give each review one theme tag: shipping and delivery, returns and refunds, product quality, sizing or fit, in-store experience, or other. Sort the list in this order: 1-2 stars first, then 3 stars, then 4-5 stars. Within each star group, put the oldest review first.
Draft a reply for every unanswered review using these rules:
- Keep it under 80 words. Write in the reviewer's language. Address the specific point they raised.
- For negative reviews, acknowledge the problem without arguing. Do not promise discounts, refunds or compensation. Direct the reviewer to [customer service contact].
- For positive reviews, thank them and mention the product or service they named. Do not use generic copy-paste lines.
Deliver a table with these columns: date, stars, theme, review excerpt, draft reply. After the table, give a short summary: which theme appears most often in the 1-3 star reviews, and whether that problem should be fixed on product pages or in ad copy before we spend more on ads.
Do not publish anything. I will mark which drafts to edit or approve. Post only the approved replies, and only after I confirm.
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When to use itWhen your Business Profile gets views but you suspect your services and categories do not match what people really search for on Google and Maps.